RENTAL POLICY

Below you will find the Rental Policy of Upscale Luxury Car Rentals.These terms and conditions, the rental record you sign and any other documents which you are required to sign when you rent the Vehicle, together, constitute the Agreement (the “Agreement”) for the rental of the Vehicle(s) identified on the rental record, including all of its parts (the “Vehicle”).

This Agreement is between ___________________________ (hereinafter referred to as “Client(s),” “Primary Client(s)” and or “You”) and Upscale Luxury Car Rental (hereinafter referred to as “Upscale Cars” and or “We”). Please note that this policy is subject to change without notice at the discretion of Upscale Cars.

Description of Rented Vehicle

You are renting from us, and received in satisfactory condition, the following vehicle:

 _______________________________

Rental Requirements

All Clients must complete a rental application prior to the Pickup Date.

You must have in your physical possession a valid driver’s license and a major credit card or debit card at the time of the rental. Please bring proof of insurance with you to pick up the Vehicle.

Insurance Coverage

Due to the types of vehicles we rent and the nature of the insurance industry, all Clients must carry their own liability and physical damage policies.

All Clients must have full coverage (comprehensive and collision) on their current car insurance policy to rent from us. If a Client does not have their own coverage, we offer several other options to provide coverage during a rental. Please inquire for details on these options.

Orientation

We require that all first time Clients to go through a short 10-15 minute orientation on the Vehicle. This is done so that you will be familiar with how to operate the Vehicle in a safe and efficient manner.

Additional Drivers

Drivers other than the Primary Client must meet the same qualifications as the Primary Client, be present at the time of the rental and be listed as additional drivers on the Agreement. An additional driver fee will apply.  The Primary Client and Additional drivers agree to be held jointly and severally liable for any loss, damage, costs or charges incurred under the Agreement.

Rental Rates

We have daily, weekly and monthly rentals. The lease contract herewith is a _______ minimum.

Reservations

To make a reservation we will need to run a credit card authorization and verify which form of insurance will be used. You can supply all necessary information over the phone at (713) 409 5508 or through our online reservations contact form. After making an online reservation, you will be contacted by phone for confirmation. To guarantee that you will have the Vehicle you want, we highly recommend that you make the reservation as soon as you know when you will need the Vehicle. We do not charge your credit card for the rental until you pick up the Vehicle.

Reservation Deposit

A deposit based on the type of Vehicle, usually from$3000.00 to $500.00, is required to cover any outstanding charges, fees and costs. With the exception of any such charges, fees and costs, the deposit is fully refundable.

Payment Methods

Upscale Cars accepts the following methods of payment: Cash, Traveler's Checks, Money Order, Company Account, VISA, Master Card, AMEX, and Discover. Cash deposits are also accepted.

Professional Chauffeur

For those Clients that like to sit back and enjoy the sights, we offer professional drivers at an additional cost. A four hour minimum is required for service.

2nd/3rd Choice Vehicles

Although we try our very best to provide you with the Vehicle of your choice, we ask you to choose alternative vehicles in the event your first or second choice becomes unavailable. Unfortunately, we have no control over vehicles not being returned by customers on time or if the Vehicle is returned with physical or mechanical damage. 

Damage Deposit Requirements

All Clients must leave a damage deposit in the form of cash, a credit card or cashier's check. Any damage found on the Vehicle upon return will be billed against the deposit. The amount of the deposit will vary depending on the Vehicle and the number of days the Vehicle is being rented.

Age Requirements 


All Clients must be at least 21 years old. For some of our higher end vehicles you will need to be at least 25 years old. Some vehicles have a surcharge for Clients less than 25 years old. In that event, an underage fee of $_____ each day will apply.

Pick-Up & Delivery Service

Pick-Up and Delivery may be available. A minimum rental applies, so please contact the rental office for availability and restrictions.

Drop Charges

A drop charge, also referred to as an "inter-city fee,” may apply for renting the Vehicle in one rental location and returning the Vehicle to a different rental location

Return Times

All vehicles must be returned on or before 11.00 am on the Return Date.  Additional charges will apply for vehicles returned after 11:00 am on the Return Date. This return restriction also applies to vehicles rented after 11.00 am.

Music Video/Film/Production Use

Additional photos are available of all vehicles upon request.

Driving Area/Geographic Restrictions

Vehicles rented from Upscale Cars must stay within the Texas borders. Special arrangements are available if made in advance. All permissions must be in writing. Any Vehicle traveling outside the authorized area is subject to a surcharge and may be in violation of the Agreement.

Prohibited Uses 


The Vehicles may not be used:

• To carry people or property for hire
• To operate any Vehicle under the influence of any drugs or alcohol
• On any unpaved surface
• For any illegal purpose or in connection with any illegal activity
• By anyone not licensed to drive or who's Driver's License has been suspended or restricted
• To push or tow anything
• To exceed any posted speed limits
• In any speed test, speed contest, race, rally, demonstration, or near any racetrack or road course. (this is something we really enforce because there is no insurance company that will cover the Vehicle while on the track, and that means the Client will be liable completely for any losses incurred)
• To teach anyone to drive

In the event of a violation of the Agreement, we reserve the right to remotely disable the Vehicle.

Drivers License Record 


You must have a valid driver's license to rent. We run DMV reports on every Client. You may not have had your license revoked, had a DUI, DWI, suspension or any other criminal conviction within the last 3 years. We reserve the right to cancel the rental for Clients with negative driving records at any time.

No Towing 


Nothing is allowed to be connected to the Vehicle at any time.

Cancellation Policy

Because our vehicles are in high demand and supply is limited, the schedule is packed very tightly. Note that when you make a reservation, we may authorize your credit card immediately for up to the full cost of the rental. However, you will not be charged until you take physical possession of the Vehicle. Also, note the following:

There are no cancellations allowed 24 hours after booking the reservation.

There are no cancellations allowed within 84 hours of the Pick-up Date.

There are no cancellations allowed on any rental/lease term greater than 30 days.

Please understand that there are no exceptions to the cancellation policy. You are obligated to pay for the entire lease term if you cancel your reservation in any of the above circumstances.

If your reservation is canceled in advance, no cancellation fee will be assessed.  Reservations may be cancelled by calling (713) 409 5508 or through your travel agent.

 A non-cancellation fee applies to a reservation that is either not timely cancelled prior to the reserved Pickup Date or if the Client fails to pick the vehicle up. The fee may vary by location and vehicle group up to one day's rental fee plus taxes and surcharges. The fee is provided during the reservation process prior to confirmation.  The reservation must be timely cancelled in order to avoid the fee.

 Rental Policy  (Continued)

Refunds

Our goal is total satisfaction. Therefore, there is no refund for Vehicle rentals or gift certificates. However, in certain situations, at our sole discretion, we may offer credit for rental days.

In the event of a highly unlikely mechanical failure during or prior to a rental, we will make every effort to repair or replace your Vehicle with a similar or upgraded model at no cost to you.

Fees

Vehicle License Fee reimbursement is $2.25 per day. An 11.11% Concession Recovery Fee will be applied to all rentals. Taxes will be applied at applicable rate based on jurisdiction. A 3% Credit Card Charge Fee of Total Rental is applied to the rental if a credit or debit card is used for rental.

Tickets

The Client is responsible for all tolls, parking, traffic, speeding and or other tickets or violations, including any fees, penalties, impound and towing charges and other costs incurred during the rental period.

Discounts

Discounts and special incentives cannot be combined or 'stacked' unless explicitly indicated. For example, if you get a 10% early-booking discount, that discount cannot be combined with a seasonal discount as well.

Contract Dates / Extensions

You may be asked to return to the Upscale Cars office in order to extend any rental agreement. Contracted rates may change once your original return date has passed, so please contact your rental office for details.

Grace Period

Upscale Cars may allow a one hour grace period after your scheduled return time if approved in advance. Surcharges and full daily rates apply after the grace period has expired. Please refer to your rental agreement or call the rental office for details. NO grace period will be allowed after an unauthorized extension of a rental contract.

Past Due Amounts

Past due amounts accrue daily up to the maximum rate allowed by law. Nonpayment of past due amounts can result in a judgment against you and a lien against your property. The Client agrees to pay all reasonable costs and fees, including attorney fees, incurred by Upscale Cars in collecting any past due amount.  

Child Seats / Boosters

Child and Booster seats are available for your rental needs. Availability may be limited so please make reservations in advance. Daily rates do apply so please ask your reservations specialist at the time of reservation for rate details.

Driving Rules & Regulations in Texas

Texas has an open container law. It is illegal to have opened alcoholic beverages in the driver or passenger areas of a Vehicle while it is being driven. You cannot refuse to take a breath, blood or urine test as directed by a police officer. Blood samples can be drawn involuntarily, even on a first offense. 

In Houston area, parking meters and painted curbs are in operation and are closely monitored 24 hours a day by the authorities. Citations and fines are expensive; to avoid them, be sure to read all parking signs carefully before parking your Vehicle.

International Drivers

International Clients are welcome! Vehicles are available to international Clients with a valid passport and driver's license from their home country. All international licenses are accepted. Insurance coverage is available for international Clients renting for a minimum of seven days. Whether you are living in the U.S. permanently or temporarily, you must also bring with you proof of where you reside such as a telephone bill or a pay stub. We must be able to identify your place of residence while in the U.S. These requirements are due to Homeland Security issues. If you are staying with family or friends while in the U.S., you must supply us with their address and valid telephone number. Thank you for your cooperation.

Smoke-Free Policy

Upscale Cars is proud to offer you a smoke-free environment inside of our meticulously detailed vehicles. Fumigation and cleaning charges apply if this policy is violated.

Mileage

Daily and weekend rentals include 50-100 miles free per day and weekly rentals include 250-500 miles free, unless stated otherwise. Each additional mileage driven will be subject to a charge at the stated mileage rate. Vehicles driven over the mileage allowed per day will be subject to an additional surcharge (depending on the Vehicle) in order to cover excess wear and tear. The excess mile charge on this Vehicle is $.99/per mile.

Damaged Tires & Rims

The Client is fully responsible for all tire, wheel, and hubcap damage during the rental. Whether the tire and wheel were damaged by road hazard, driver error, or even a blowout, the Client will be held responsible and charged for any expenses to repair the Vehicle or replace the tire or related components. If the Vehicle is towed, the Client is responsible for all towing expenses.

Vehicle Breakdown

It is unlikely since most of our vehicles are late models and stringently maintained. However, if a breakdown does occur, immediately call the phone number on your rental contract, and we will take care of it. Do not repair our Vehicle.

Vehicle Maintenance

You are responsible for all maintenance, repair, service, and operating expenses of the Vehicle. You agree to follow owner’s manual and maintenance schedule, and provide us with written proof of such maintenance. You are responsible for all damage to the Vehicle and its loss, seizure or theft.

Refuel Charges

You have options.  You can save yourself time by purchasing a tank of gas directly from Upscale Cars at the time of rental for $65, and avoid the hassle of searching for a gas station to fill the tank before returning the Vehicle.  No refund will be given for unused gas.

Or, the Vehicle must be brought back with the same amount or more of fuel as we initially provided. If not, a flat rate $100.00 re-fueling charge will apply. The fuel level amount will be printed on your rental contract. 

All vehicles must be refueled with Premium grade (93+ octanes) gasoline. There is a $250 fee for filling up with a lesser grade. And yes, we will know.

Shuttle Information

Customers may return the vehicles at pre-approved Parking Cents airport locations for an additional flat fee. Parking Cents offers a courtesy airport shuttle to and from all Airport terminals. Please call Upscale Cars for complete details.

Warranty

You are renting or leasing this Vehicle “As Is.”  There are no warranties as to the Vehicle’s condition, merchantability, suitability, or fitness for a particular purpose.

Upscale Cars accepts no responsibility or liability for errors, omissions, damages, injuries, liabilities, or losses of any Client or affiliate. Vehicle model and color may vary at time of rental.

Client Name _____________________Signature ______________________Date___________ 

D.L. # __________________________ State _____

Additional
Driver Name ____________________ Signature ______________________Date__________

D.L. # ___________________________ State _____